Privacy Policy

How we use your information
This privacy notice tells you what to expect when Usk Vale Poultry Limited collects personal information. It applies to information we collect about:

  • Visitors to our websites
  • People who email us
  • People who request a quotation from us
  • People who use our services
  • People who have a complaint or a query
  • Visitors to our website

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by Usk Vale Poultry Limited
Our website uses cookies to help provide you with a better browsing experience. Cookies are small files that are save to the hard disk of your computer or device and they are used to record how you navigate our website each time you visit. You should be aware that this site is being monitored by tracking software and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioners Office. We use your information only for the following purposes:

  • Processing your orders
  • For statistical purposes to improve this Website and its services to you
  • To administer this website
  • If you consent, to notify you of products or special offers that may be of interest to you
  • We will store data for a period of time in line with the warranty period on products ordered.

Persistent Cookies for Site Analytics
Google Analytics – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

If you require your data to be amended or deleted please contact us via telephone, email or in writing.

People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

People who request information from us
We have to hold the details of the people who have requested information from us in order to provide it. However, we only use these details to provide the information the person has requested and to send follow-up communications to provide any further clarifications or information they subsequently request.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

We will keep personal information in line with our retention policy. This means that information relating to a person who has subscribed to one of our publications and/or corresponded with us will be retained for a period of five years. It will be retained in a secure environment and access to it will be restricted.

Complaints or queries
Usk Vale Poultry Limited tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Usk Vale Poultry Limited’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information
Usk Vale Poultry Limited tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request to Usk Vale Poultry Limited for any personal information we may hold you need to put the request in writing addressing it to our Information Governance department at the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Information Governance department. We may make a small charge for this service.

Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 25th May 2018

How to contact us
If you want to request information about our privacy policy you can email us or write to:

Information Governance Department
Usk Vale Poultry Limited
Maesmawr Farm